Features: Whether your needs are large or small we have you covered

We take pride in providing the best possible WordPress maintenance and support services. There is a lot more to maintaining and supporting sites than just updating that old plugin or theme, and we are WordPress professionals ready to take care of your site.
Whether you are just starting out with a single site or require fully managed web hosting as well – we are fully prepared to take care of your WordPress support and maintenance needs. Below you can see all of the benefits you’ll enjoy when Strategic Media is part of your team.
  • Basic
    $79per month (per site)
    Want a little extra peace of mind?

    Exclusively available on this plan:

    • WordPress Core Updates
    • WordPress Theme Updates
    • WordPress Plugin Updates
    • SMTP Service
    • Developer Licenses
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    Standard Features:

    • Access to Strategic Media Support
    • Secure Off-Site Backups
    • WordPress Video Tutorials
    • Discounted add-on hours available
  • Enterprise
    $149per month (per site)
    Need performance hosting?

    Exclusively available on this plan:

    • WordPress Core Updates
    • WordPress Theme Updates
    • WordPress Plugin Updates
    • SMTP Service
    • Developer Licenses
    • eCommerce Maintenance
    • Membership Site Maintenance
    • Affiliate Site Maintenance
    • Migration Assistance
    • Fully Managed Web Server 24/7
    • Web Hosting on Performance Server
    • SEO Reports
    • 24/7 Security Monitoring

    Standard Features:

    • Access to Strategic Media Support
    • Secure Off-Site Backups
    • WordPress Video Tutorials
    • Discounted add-on hours available

Important – Read this First!

Access to Strategic Media support is for technical support and advice only and cannot be used for website content changes. Website content changes will incur usual development fees and are handled via our discounted add-on hours. These plans are designed to take all the hassle out of keeping your website operational 24/7 and ensuring the automatic creation of backups which are stored in multiple locations. Note that security monitoring and malware removal is only included on the Enterprise Plan. These plans do not cover any hours of free content updates per month. Any content updates will incur additional fees.

More Information about our Features

Real Help

st-supportThe WordPress user base is exploding and an ever-increasing number of plugins and themes are available for you to use on your site. With that comes lots of questions and/or concerns. Every plan gives you access to dedicated support where you can ask questions, get advice or get minor issues resolved. Note that this support primarily covers advice and resolving technical issues. If you need your website content updated etc, you can purchase discounted add-on hours for the work that is required. available-basic


st-securityWordPress security is very important, so every single plan includes malware checks using Sucuri. Your site will be safe and secure with 24/7 monitoring, server-side monitoring and cleanup included at no additional charge. If anything out of the ordinary does happen, your site will be cleaned and back to normal in no time – all behind the scenes so you don’t have to worry at all. available-basic


st-rackspace We all know how important backups are. You have backups of photos, documents, music, etc., just in case the unthinkable happens and your website should be no different. All plans include nightly off-site backups of your entire WordPress file system (core, themes, plugins, photos, etc) as well as the database. Strategic Media will store multiple backup on the local web server, copy them to our Rackspace cloud server and also copy them to another remote backup location. We treat backups operations very seriously and have backups of your website going back three or more years! Just another way for you to worry less and do more with your site. available-basic

WordPress Video Tutorials

st-wp-video-tutorials WordPress is an easy to use system and our exclusive WordPress Video Tutorials make learning WordPress even easier. In less than an hour, you will learn how to administer and update content on your own website. Our videos are constantly updated as every new version of WordPress is released, so you are always up to date. available-enterprise


st-development With Strategic Media on your team you will have seasoned and professional developers working on your site. Strategic Media can handle anything from small modifications to large-scale development including WordPress plugins, custom development and more. All clients receive a discounted hourly rate for development, so let us know what you need. We’ll make it happen. available-basic

Developer Loyalty

st-dedication Partnering with Strategic Media for development gives you a dedicated developer that you can trust. The Strategic Media team knows all clients on a first name basis so you’ll never have to worry about being just a number. What’s important to you is important to us. Get used to being treated great – you’re going to love it! available-basic

WordPress Updates

st-update Updates can be a time-consuming task! Strategic Media provides weekly updates including WordPress core (when applicable), all plugins and themes. All updates are performed by a member of the team with attention to detail so you can rest easy knowing everything will be done right. available-basic

Developer Licenses

st-ecommerce To keep your website running optimally, we have developer licenses for a number of tools and products that will be installed on your website (backups, premium web forms, security, themes and plugins etc). This means that the monthly cost not only includes access to all these tools, but continual updates for all the tools and products as well which saves you having to purchase, configure and update all the tools yourself (along with annual renewal fees). available-basic

eCommerce Maintenance

st-ecommerce Having the technical know-how to keep your online store functioning can be challenging for some website owners. Strategic Media can keep your eCommerce website operational so you don’t have any hassles and can continue to focus on your business. We are WooCommerce experts and also know all the other WordPress eCommerce solutions. available-premium

Membership Site Maintenance

st-ecommerce Keeping an membership site operational with multiple paid and free plans can difficult. To reduce your operational hassles so you can just concentrate on adding new content and acquiring new members, leave all the membership site maintenance to the experts. available-premium

Affiliate Site Maintenance

st-ecommerce Integrating an Affiliate Platform is a great addition to an eCommerce or Membership website to increase sales. To ensure that everything runs smoothly with your affiliates and eCommerce store, leave the ongoing technical maintenance to Strategic Media so you can continue to recruit new affiliates to sell your products for you. available-premium

Migration Assistance

st-migration On select plans you can take advantage of migrations at no additional charge! If you’re unhappy with your current host or want to migrate for any reason, Strategic Media will handle it completely. One of Strategic Media’s team members will work with you from start to finish and migrate your site to one of our trusted hosts. available-premium

Web Hosting

st-web-servers Strategic Media manages multiple performance tuned web servers exclusively for our clients. The web servers are fully managed and monitored 24/7 which means you do not need to do anything to keep your website fully operational. No matter how much traffic you have, our servers can handle the load. available-enterprise

Email Routed via External SMTP

st-smtp2go All email sent from your website must be reliably delivered to your recipient’s inbox. This can be expensive and time consuming to setup for your web server. Selected plans allow your website to route mail via our SMTP email server so your email is always delivered… without any additional cost to you. available-enterprise

Customised SEO Reports

SEO Reports If you sell or offer products online, your traffic and sales are directly tied to your website positions. That’s why you need to keep your nose to the wind to make sure you’re always on top. Get customised SEO Reports regularly delivered to your inbox. Quickly see where you rank for each of your keywords in all search engines you target. Read More available-enterprise

Frequently Asked Questions

Lets get everything out in the open

Below are some questions that we get on a regular basis, so have a look around and if you have a question we’ve not addressed feel free to contact us and we’ll be happy to get you an answer.

General Maintenance Support Questions

Does Strategic Media provide hosting?
We sure do. Strategic Media manages and tunes many web servers for our clients. Our Enterprise plan includes fully managed performance hosting for your website on our dedicated servers. Our hosting is for clients that require VPS or dedicated server performance at highly discounted prices. If you just need shared hosting, we can suggest some of our recommended web hosting providers that will be cheaper for you.
Does it matter where my site is hosted?
We can provide our service with most hosting providers. If there is an issue we’ll work with your host to ensure we can provide our service through them.
Can I sign up if I don't have a WordPress site?
Unfortunately not. We only provide service to WordPress-based sites.
Am I locked into a contract if I signup?
Absolutely not. Service is month-to-month and there are no contracts. We believe in earning your business month after month, and you can cancel your service with us at any time. Although we really hope that doesn’t happen.
How do I pay?
We accept all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.
Can I pay with PayPal?
Certainly. Our payment gateway is PayPal which accepts all major credit cards as well.
Can you migrate my site for me?
Sure! Migration is no problem and it’s available on the Premium and Enterprise plans. If you choose a plan that does not include migration just contact us and we can setup a one-time charge for migration to a recommended host.
What does support desk access get me?
Access to our support desk gives you access to expert WordPress advise and troubleshooting. For example, if you have issues with a plugin or theme and just have questions on the best solution – you can ask us and we’ll provide advice / steps to fix the issue. If you’re not sure how to use a feature / area of your site and just need help, we’re available for help there as well. This is an area for all troubleshooting / advice type questions. If it’s an easy fix, we’ll just do it for you and if not we can provide a quote.
Do these plans cover updating content on my website?
No. These plans are not designed for website content updates. If you need content added or modified, you are free to do those changes yourself, or you can take advantage of our discounted add-on hours.
What are your hourly rates?
Our standard hourly rate for development is $140/hr. We offer a discounted hourly rate if you are purchasing multiple development hours for larger website changes or updates that require more than 4hrs work. You also qualify for the discounted hourly rate if you are on a monthly maintenance plan.
Does Strategic Media provide training?
We sure do. All of our clients have access to our exclusive WordPress Video Tutorials, which only take an hour to complete. If you need more intensive one-on-one training, that can be arranged.
Why do I need an SMTP server for email?
You would think that email sent from your server (order receipts etc) will be instantly delivered to your recipients inbox. This is not the case. To ensure email deliverability, email needs to be sent via a trusted source. That’s why we always use and recommend using a third party SMTP service which is included at no extra cost on some of our plans.
Do you give any discounts if I want you to manage more than one site?
Yes! We definitely give bulk discounts. Contact us for details. We also work with agencies, as well as plugin and theme shops to provide site management for their clients, and support for their products.
What's your refund policy?
We offer a 100% fully guaranteed refund during the first 30 days of service. Once 30 days have past, refunds are prorated for the remaining time left in the month.
Do you have an affiliate or reseller program?
We don’t. And there are a few reasons why. Our main reasoning is that we prefer to establish long term relationships with partners and clients, and affiliate relationships tend to be a lot more fleeting. That said, we have been known to give out some killer partying gifts for referrals.
What happens if a plugin or theme update breaks my site?
The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.
Do you have a preferred webhost?
We recommend the web host that’s best for your unique situation. It may sound like a cop out answer, but instead of recommending one host to all of our clients, we go out of our way to find out what your specific needs are, and then try and pair you with a host that meets them.
How many support requests can I submit each month?
You can ask us as many questions as you’d like, and if your request is covered by your site management plan, then we’ll take care of it right away. There’s no limit to the number of tasks we perform as long as it’s covered by your monthly plan. Sometimes we’ll refer you to an article, or just send you a quick answer of our own for times when you have a question. If your support request isn’t covered by your plan, we’re happy to give you an estimate for completing the work you need done, or can quickly upgrade you to a higher plan. In short, send us a note whenever you think we can make your life easier.
What if I don't need monthly support?
There are certainly cases when good people like you like to manage your own WordPress sites, and don’t need ongoing services. If you just need help configuring a plugin, moving your website to a new web host, or cleaning up a hacked website, contact us for our a la carte service options.

Do you have another question?

You can contact Strategic Media via our contact form. We will respond within 24 hours.